any advice, non functioning hob

[selina25]

I had a new kitchen fitted by a local firm, including an induction hob and oven they recommended, CDA. last year the oven door handles broke, after much discussion the retailer called and refitted manufacturer supplied replacements. About 2 weeks ago the hob stopped working. I contacted the kitchen company who said the manufacturers 5 year parts warranty is still valid, and to contact them. I did this, and they will first require an engineer visit at a cost of £99 initially. I recontacted the kitchen company and said as I purchased the hob from them ,not directly from the manufacturer they should either pay this charge or replace. Their response was youve had the use of the hob for 2 1/2 years, things break, £99 is a reasonable call out charge. We are now self isolating pensioners, underlying health conditions, unable to cook unless we use the oven. Any advice very gratefully received

an engineer visit at a cost of £99 initially
Why initially? Will this be reimbursed if the fault is a manufacture issue rather than damage?

Pay the £99. The warranty is with the manufacturer, it has worked fine for 2 1/2 years so isn’t a fault caused by the installation so no reason for the kitchen company to pay it imo.

Your contract is with the retailer, read consumer goods act 2015 to them and insist they sort this out. They should cover the £99 and arrange the repair/replacement

havetheright, initially is the engineer call out from the manufacturer.non refundable. If they accept that it needs replacing under its 5 year warranty we will have to pay delivery and installation costs.
hohofortherobbers, thank you. As we bought the hob from the kitchen company, I thought it was up to them to resolve this. When things reopen I will get back to them.

It is up to the supplier to fix it but, as it is more than 6 months old, they are entitled to argue that this is not a manufacturing fault or a fault with their work fitting it and therefore they are not liable. If they refuse to pay you will have to get a report from an independent engineer. If that report says this is not a manufacturing fault or a fitting fault you won't get anything from the supplier. If it says it is a manufacturing fault they should pay for the repair.