Grounds for complaint?

[truebeliever]

Just found out my divorce solicitor no longer works at the firm I'd engaged and the firm no longer work family law cases.
Apparently I should have recieved a letter notifying me of this.
So I have grounds for complaint? I wasn't happy already with the service I'd received.

Well by all means complain, but what is your loss, you will need to identify that first.

If they do not deal with family anymore where is your file? Has it been passed elsewhere...did you not receive that either?

What does the terms of engagement say about regular contact? For example, does it say that files will be closed without further notice after two letters have been ignored.

How long is it since you were last in touch with them? Has there been a delay caused by this? If for example you were waiting and chasing an urgent matter and have heard nothing and not had calls returned then yes, complain.

If it's a case that you, for example had one meeting and sought advice then nothing further was done it may be less easy to establish a loss or delay.

Have they suggested someone else to take over?

Thank you, lots to think about there.

Yes you should complain and no you don't need to have sustained a loss in order to do so. Follow the firm's complaints process. Follow up to the legal ombudsman if you remain dissatisfied.

As pp said. We're not talking about making a claim against the firm, but about compliance/regulatory here. No loss is required. As a client, if you've already engaged them and the case is ongoing, you should have been informed of the situation, who has conduct of your matter, how your data is handled etc. Is your case ongoing and they've passed it on to a different firm without your knowledge or consent?

The solicitor had sorted my divorce which took 2 1/2 years to sort out. Many times I had to chase up emails and calls that were not replied to or returned. The last I heard from them was in December when I had a huge bill with no mention of them leaving the firm.
I didnt worry too much about not hearing from them because the next part was transferring the deeds of the co-owned property into my sole name which is being handled by another firm.
The only reason I called the divorce solicitor was because my XH is refusing to sign over the deeds until the financial order is in place. This order has never been discussed with me before so I wanted to clarify with the divorce solicitor.
I spoke to their former secretary who cannot find my file!
So fucked off by it all as everything seems to be one problem after another and one giant mess.