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Mobile phone contract (Long one - I'm a complete wombat)

1 reply

Toofeckingtired · 16/11/2019 16:55

Sorry for the long one, trying not to drip feed.

I'm a complete numpty. I know I am. For some unknown reason I took a cold call form a mobile company last night. They offered a very good deal, changing my numbers over to my company, which I took. Normally I wouldn't dream of doing anything without prior research, I can only put it down to the cold meds I'd taken, which made me really fuzzy headed.

I'd had no confirmation email today, which I was looking out for as they said I'd receive one. So looked into the company. They're awful. Just....awful. In so many ways. Decided to cancel.

Of course, they're only open from Monday to Friday, 9-5, so couldn't get hold of a person. Rang my current provider to cancel the PAC code and account transfer. Done. They mentioned THEY had received an email from this company, stating the details of what I'd set up with them, and that there was no cooling down period.

Thought I'd be OK after looking on CA website. Emailed the company, stating that I wanted to cancel, citing my legal requirement tor a cooling off period.

Except, its not. Not for Limited Companies. Its only me, so not a massive company. I really wish I'd stayed a sole trader.

Looking at their website, they say that if a contract isn't taken to full, they can charge a £500 consultation fee, plus a fee of £250 per line. Also, £30 for each PAC code, £15 for each cancelled direct debit, and a £6 fee for each payment that doesn't reach them by direct debit.

It was two numbers, so I'm looking at a MINIMUM of £1030. Which is what I'd pay myself over two months. I could just about do that, but it would wipe out my savings that I've scraped together.

Please, someone tell me what to do. I'm going into a tailspin. I'm so angry at myself, literally feel sick to my stomach.

OP posts:
johnd2 · 16/11/2019 21:10

They can only charge reasonable costs actually incurred, they can't charge random 1k amounts unless that was the actual up front core of the contract.
Of course they might try to get away with it but that's the whole bank charges thing all over again.

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