Mothers injury in shop how to proceed with injury claim

[Bibble69]

Hi, need some help and advice.

My mum went on a seaside day trip yesterday, on an organised clach from the retirement village she lives in. About half an hour before the coach was due to leave, she was in large chain clothing shop and whilst picking an item to buy was hit on the shoulder and head by an advertising board that fell from the ceiling. This shook mum up and left her in a bit of a shock which I think left her not thinking straight.

A sales assistant came over and asked if mumwas OK, to which she replied I think so but it hit me on the shoulder and head. The assitant cĺear the mess up and took mum ovr to the till and pay for the item she wanted. Mum then left the shop. At no point did the sales assistant call for the duty manager, or take any details from mum about what happened or name, address etc.

Mum went back to the bus, and they all left for home. It was only when they got back to the retirement village that mum told the trip organiser and duty nurse about what had happened, at which point they checked her over, and gave the all clear with the proviso to call NHS direct if she felt bad during tne night. Mum had some strange dreams during the night which I think are a result of the bang on the head.

I've told her this morning to get and see her doctor about it to get checked out, plus she has a MRI scan on saturday relating to a long standing neck/back/shoulder issue, which I think may not proceed due to the head injury.

Mum is 79, nearly 80,so is of the generation that doesn't want to make a fuss. She had a friend from the retirement village with her who saw everything.

I'm not sure how to take things further with the clothing chain as they have no record of mum's accident yesterday, and would like some advice as to how to proceed.

So no bruise? A bit shook up and some strange dreams?

Yeah, that's not going really going to get anything.

If your mum wasn’t injured then there’s no claim to make. But store management should be aware that the advertising board wasn’t securely fixed so they can get all the others checked for safety. So by all means call the store and check they followed their policy for dealing with near-miss incidents and accidents.

@PurplewithRed I very much hope you aren't a lawyer . . .

I don’t understand what outcome you are hoping for here?

Money obviously

And why is it a problem if Op is looking for compensation for her elderly mother? Do you think shops and their owners are in it to profit from its customers, or are they just there for decorative purposes?

Complain about to head office asap. At the very least this should be put in the accident book. Your poor mother should have been seen by the workplace first aider as soon as it happened.

The CCTV should show the incident, what an upsetting thing to happen on a day out x hope she's ok very soon x

Do you think shops and their owners are in it to profit from its customers, or are they just there for decorative purposes?

Eh?

I understand the op. You feel frustrated when something happens to someone you love and care for and nobody apologises or admits they were at fault. That's the American culture as much as looking to claim.

At no point did the sales assistant call for the duty manager, or take any details from mum about what happened or name, address etc.

The shop were wrong that they didn't take a note of what happened and give an apology but Mumsnet is strange like that. When I posted about my dd having a needle stick injury after someone leaving a syringe and needle on a cafe chair most people were on the side of the bloody cafe who just took it off her when she told them what had happened. They didn't even get her name. Many posters were saying "well what do you want from the cafe?"

So instead of seeing someone might be upset that their relative has been hurt in a shop/cafe and being outraged that at the very least no apology was given some posters here seem to think you should just put up with it because there is no obvious broken bone.

I'm not saying people should claim but the culture of not wanting to admit fault is not good.

I'm not saying people should claim but the culture of not wanting to admit fault is not good
The two go hand in hand I think.

Once upon a time you could say sorry, check all is well and move on. Now the second anyone so much as suggests they could have done something different in future or they hope someone is ok they're only seconds away from someone who wants to know if they can make a legal claim for some bad dreams.

Why would you want to cancel something as important as an mri???
I really hope your mom is ok, but why exactly do you want to claim anything? What exactly is there to sue for? Your mom said she was ok, so not much the staff could do there for her.

Has she been injured though?