Santander won't accept 16 year olds unenrolled Deed Poll. Help!

[Bankwoe]

Dd changed her name from her Dad's to mine on her 16th birthday. She is not in contact with him and hasn't been by his choice for almost a decade.

I know we can do a free one but as we have heard of places being difficult my Mum paid for one so it would look official .

Santander however will not take this at all and say it has to be enrolled. As she is under 18 enrolling it will be a pain in the backside.

Can anyone advise at all?

If the deed poll is enough to get her a passport in the new name then just arrange that. You could then just use the passport as ID.

Barclays and Nationwide had no issue with my boys deed polls. I’m not sure what unenrolled means but they were both under 18. Is changing banks a possibility if Santander won’t accept it?

Santander are awful.
If she can use the deed poll to get another ID she should do that and switch banks.
Maybe talk to Barclays and see if they can help.

Go somewhere other than santander-I’ve had to deal with numerous banks/building societies with POA and Santander have been hands down, the most ridiculously difficult to deal with. Dh has to deal with them years ago following his mum’s death, and they were a nightmare to deal with.
Take dd’s business elsewhere

JustLooking2019 unenrolled means it isn't registered with the courts and published with the Gazette.

Changing bank is definitely an option but was worried we would have the same issue with them.

I can't change her passport yet as she needs it for a DBS check for college and also a holiday.

@bankwoe ah ok, in that case my boys definitely haven’t enrolled their deed polls.
If it helps at all, they’ve had their nationwide savings accounts since babies and they had no problem switching the names over with just the deed poll. The Barclays accounts were opened when they were 12 and 14 and we just showed the birth certificates with the deed poll and had no issues at all

Try pointing out to them that a deed poll does not have to be enrolled to be effective and that, by refusing to change your name in their records, they are in breach of GDPR. They are required by GDPR to ensure that any personal data they hold is accurate. Your daughter has legally changed her name. They are therefore insisting on holding inaccurate information by using a name that is no longer her legal name.

I'm not saying that would work, by the way, but it is worth a try. A lot of banks insist on an enrolled deed poll and I doubt the ICO would consider a refusal to accept an unenrolled deed poll as a significant breach of GDPR. But some people have succeeded in getting banks to accept a name change without an enrolled deed poll by kicking up a fuss.

Missing the point but what's the rush to change the bank account name? Can't it wait until after you change the passport?

Sort everything else out in her new name first, return to Santander with new ID.

I didn't enrol my deed poll, NatWest didn't ask.

I tried to do it with my own deed poll and it was refused. So I paid for one that comes with an official looking letter and golden "Certified" seal and no one has ever questioned it. It's such a stupid system.

The easiest place to start is the passport office, they actually seem to understand what they are dealing with.

Thank you.
I might have to wait for her passport then..

What do people with no passport do?
I know for her DBS check college has basically told everyone to get a passport which at around £80 is a lot of money and I presume there are people on benefits! (Sorry unrelated)

No rush newroundhere. She just has spent 16 years with the name of someone whose name for her own reasons she really doesn't want and was desperate to get rid of it and have the same name as the rest of her family.

Don’t take this as gospel just yet, but I think there’s a lacuna in the law where 16&17 yr olds need to have a deed poll enrolled to be valid (assuming it is they who have made it).

Will be able to look this up when back in the office on Monday.

You have to be 18 to enroll a seed poll.

Thanks Collaborate, so the passport office might not accept it either. That's annoying!

bernietaupinspen on the Government site it says over 18s . There is a section for under 18s but it says they can make their own deed poll at 16 if they wish so who knows!

I and a friend both changed our names at about the same time, I didn't have much trouble because I had already been using my 'new' name for a while and had opened my bank account before they needed ID.

My friend did have a problem with a bank account, they said, "It doesn't look official", once he pointed out the passport office had accepted it they couldn't really argue.

It's perfectly legal to call yourself anything.

Ask them for written reasons and go bank elsewhere.

Oh and these were both the free deed polls.

Where did you get your deed poll from, op - was it a solicitor?

posted too soon
I got mine done through a solicitor [£50} because I'd
read about people having to jump through hoops with the
ones you do for free online and I had no trouble.
The solicitor puts their official stamped address and details on it
and set it out on official looking thick paper as you would an official
document.

I know the free ones are perfectly valid and legal but the problem
comes in having to educate those behind a desk that it is
legal and proper.

@Bankwoe

It also says you have to be over 18 to enroll.

My DS got a statutory declaration which was OK for getting his passport