We are moving to a new area and applying for new school places. We won't be moving until the summer holidays but the school applications for September are being processed now. The council has stipulated they need a full tenancy agreement in the area to process the school application. As we are moving in the summer I checked thoroughly with every Letting Agent as to whether they could provide the tenancy agreement before moving in. Some said yes, others said no so only viewed those that said yes.
We found a house we liked and before paying a deposit they confirmed both verbally and in writing that a tenancy agreement could be provided after references were completed and approved. References have now been approved and Letting Agent has now backtracked saying they can't provide tenancy agreement in advance as this is a legally binding contract and can only be issued when we move in which will be in the middle of the school holidays when the council school applications office will be closed. I'm really annoyed they have backtracked since I have written confirmation that they agreed. We have paid a deposit but not rent although I said I was happy to pay rent in advance if it means getting the contract. However, I am annoyed that they reassured me so much about being able to get the contract in advance and have now changed their tune.
Since I have written confirmation that they said they could provide the contract in advance can I do anything about this legally? Can I insist that the contract is provided or insist on them refunding my deposit? I was given false information. The consequence is that without a tenancy agreement our current address will be used for the school admissions and we will most likely be allocated a school miles away from where we will be living and probably on the other side of the county, as that is closest to our current address. 