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Advice on car engine blowing up day after service

8 replies

loulou2012 · 24/05/2019 12:51

Hi, a day after our service our car engine cooling pie and head gasket effectively blew up and destroyed the engine. The breakdown company showed us the spongy pipe which should or could have been picked up by the garage at the service the day before. Having spoken with the garage they deny any liability -any advice please on how we can proceed?

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prh47bridge · 24/05/2019 13:14

"could have been picked up" is not strong enough to make the garage liable. They are only liable if they should have picked it up.

If you want to pursue this you will need an independent engineer's report. Assuming this shows that the garage was at fault you can then send them a letter demanding compensation, giving them a reasonable amount of time to pay and stating that you will take legal action if they fail to pay up by the deadline.

loulou2012 · 24/05/2019 14:34

Thank you for the advice it gives us a good place to start

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OhTheRoses · 25/05/2019 07:10

It may be helpful to know how old the car is? Have you googled the make and model to see if there are any known faults?

A well known manufacturer produced a dodgy engine circa 1995/6. Very similar happened under warranty so obviously replaced with a new engine. The replacement engine then did the same after 18k miles. The car was about 4 years old.

DH wrote a lengthy letter, focussing on particular legislation that emphasised products should be fit for purpose and part of that was an expectation they would have a reasonable life span not necessarily determined by the length of a warranty. Reputational issues too.

kalopali · 27/05/2019 16:23

Are you saying that a faulty coolant pipe caused a loss of coolant resulting in overheating and subsequent head gasket failure? If that’s correct then it’s quite possible a garage wouldn’t pick up a dodgy coolant pipe during a service unless it was already leaking.

Rockchick1984 · 01/06/2019 11:23

If the coolant was already leaking into the oil then yes the garage should have notified you of this, I certainly would if I'd been doing the service on your car. We don't check every pipe on the car during a service, so if this hadn't occurred yet then no the garage wouldn't have any liability for something that happened afterwards.

SilverViking · 01/06/2019 11:48

@loulou2012
...car engine cooling pie and head gasket effectively blew up and destroyed the engine..

From your description, it is impossible to tell if there is any liability on the garage.

For a start, what age is the car and how long have you owned it?
On a new car, you would not expect a pipe to burst ... anthing over 3 or 4 years old, it is a mechanical failure on a vehicle you own so it is just the same as any other mechanical part failing.
If you only bought the car from a garage/ dealer... even though it is older, then you may have some comeback. If you bought privatly, them caveat emptor (buyer beware or you bought it as it was/ sold ad seen....ie your responsibility!)

If a pipe burst, them pipes are not inspected in general at a service. Yes, the mechanic will visually pick something up if it is obvious... but a pipe could be rubbing in a place not visible, or perishing and not obvious to the eye.

Also, if a pipe burst, was there not a warning light that came on to warn you the coolant was low or temperature too high?

If it wasn't a pipe burst, whay was the cause... and did the garage do any work that may have caused it (had a wster pipe off for another job and didn't tighten pipe, changing coolant and left air in system or didnt fill it etc).

So many factors to consider before anyone could tell if there was any liability on the garage or just an unfortunate coincidence.... and more importantly what are the chances of successfully persuing the garage for damages.

johnd2 · 01/06/2019 11:58

Don't worry too much about the breakdown person's opinion, everything is obvious after it happened. I would focus on getting an independent report, although another garage may not be happy to put something in writing, but you don't want to have to get into expert witnesses as they will cost a huge amount.
Another way is to focus on the goodwill aspect and negotiate a discount on the engine swap, but it will still be costly.
As stated above though, the garage would only change the things on the service, which are actually quite limited, so unless it's clear they damaged it or it was one of the repair items on the service schedule that they filled in, it would be hard to prove anything

loulou2012 · 01/06/2019 13:36

Thanks all am waiting on an independent engineers report now

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