So my father passed unexpectedly and suddenly two months ago and had to be repatriated home at the expensive of the company he worked for. We chose a funeral director to arrange the funeral and myself and my half-brother organised it together. It must be noted however that my mother's side of the family do not get along with my father's side. My mother and father were divorced but still considered themselves a couple and I was the closest one to him so losing him hit me horrendously.
We also employed a solicitor to deal with his estate and life insurance policy and will-searching. However it has been over a month and she is seriously dragging her heels. She still doesn't know if the policy will be going to myself and my half brother or if it will be swallowed by his estate and debts etc.
However, the funeral director we used was rude, disrespectful, unsympathetic, unkind and is now scare mongering me into paying for my father's funeral. We had the bill sent straight to the solicitor who informed the FD that there were funds in my father's account but that they would not cover the cost of the funeral however the life insurcance policy will but it will take a while longer to pay out.
The FD then went on a forty minute disgusting rant about how she has paid for the funeral and how could I let her pay for it when I have explained multiple times that the policy will pay her. I have told her to go to the solicitor but she is insistent she wants payment. When I told her I Didn't have ££££ to pay upfront she told me to go to a loan shark and get a credit card to put it on. She told me she went to see my father's plot and that there was a stone on it and all she could think of was how she's paid for that plot. My father would be disgusted with how she has treated us.
I'm making a formal complaint about the multiple things she has done and the way she has been with bereaved relatives and grieving children. Question is, should I make the complaint now to the National association of funeral directors or wait until the policy pays out/ bill is settled?
my poor father took out his policy after an accident deliberately so we wouldn't be going through this type of thing after his passing. He would be so upset and it has upset me greatly. To feel victimised and targeted by a stern lady with no sympathy. What would you do?
Make complaint now or after bill has settled? and would you go with another solicitor as the one we have chosen is very very slow with getting things done.