Consumer Law refund

[TeamRoger]

I bought an iPad from Argos in Dec 2016. A few days ago the iPad went blank and would not turn on, even when connected to the charger. Went to the Apple store Genius Bar who said it was a device failure and the whole iPad needed replaced as they do not fix individual parts. Apple employee explained that due to purchase date, iPad was out of warranty so Apple would not replace. She advised that this would be covered under consumer law and to take back to the retailer.

Went to Argos this afternoon and explained situation. Gave them a copy of the Apple report and receipt. iPad was purchased for £239. Manager was happy to refund on a credit voucher but said the refund is prorated as we've had it for two years. Refund was credited for £150.

We accepted this and put the credit towards a new 6th generation iPad. I don't really understand consumer law and was happy with the service tonight. Mentioned to DB about it when home and he said we should have asked for a replacement iPad or full refund.

Does anyone know what the correct process is under consumer law? Again we're happy with service provided but now DH & I are doubting if we should have asked for the full amount.

It would be reasonable for an ipad to last around 8 years or so. So as you have already had use of it for 3 or 4 years it would be reasonable for them to refund you around half the cost, which they appear to have done. I think you've got quite a good deal there. The general rule is that you should not be enriched. So if they gave you a new ipad you would have gained around 4 years of usage and be better off, which the law does not support.

Op had use of it fir 2 years

Yes sorry should stop multitasking, i read it as 2015. So they should have refunded 75% which is £180.

That sounds about right. I was just glad that we got anything. Apple wanted £170 and our faulty iPad in exchange for a refurbished iPad mini 2. This way we've managed to upgrade at a lesser cost. Let's hope this one lasts more than 2 years!

Regarding the law, your DB is a little optimistic. After this length of time, if there was any dispute it would be up to you to prove that the fault was inherent in the iPad and not caused by misuse, accidental damage or similar. You would then have been entitled to a repair or replacement - Argos would have had the choice, not you. If the repair or replacement failed or was not possible you would then have been entitled to exercise the "final right to reject" which would result in return of the price you paid less a deduction to take account of the use you have had.

iPads arent designed to last 8 years!!!!

iPads arent designed to last 8 years!!!!

Agreed. Certainly obsolete after 6,

Hmm, we still use ours and its 8 years old, for navigation with navionics amongst other things, so I'm not sure about that. We must be lucky i think, or take care of things. Our dishwasher was 18 years old when we moved and gave it to a family member 3 years ago and its still fine. Our fridge freezer was 26 years old when we moved. I have another d/w in another property on 18 years. And my laptop is coming up for 10 years. I guess people don't keep things. We are very keen on recycling and not replacing stuff iunless it breaks and can't be repaired.