Consumer Rights

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This is really minor in the scheme of things, but is there any chance I could get a refund in this situation?

I ordered an oven in mid-June. I have had it just under 6 months. In September the outer glass door exploded - it was on, about 200 degrees for 20 or so minutes by this point (so not excessive by any means) but I was nowhere near it. Luckily, there were no humans or pets in the kitchen when it happened. Engineer came out and the pane was replaced.

I came back from a weekend away last week to find it not working. The motherboard has burnt out. I informed them last Monday and I'm still waiting for a part to arrive, and then they'll have to arrange for an engineer to come out. If I have a working oven next week I'll consider myself to be lucky.

Thinking about it this morning, I'll have had a non-working oven for over a month out of the six I have owned it. Do I have any legs to demand my money back and get a new one, or do I have to put up with it?

Ask for a replacement.

Sounds like it was faulty from the outset.

If I had a glass oven door explode like that I'd have been onto Trading Standards, clearly a significant dangerous fault. Definitely ask for a refund, exploding stuff certainly isn't of merchantable quality. Good luck.

Thanks, you two. I would never have thought about Trading Standards, so have emailed them asking what they think.

As you have had the oven under 6 months the assumption is that any faults were present when it was delivered. The trader has already repaired it twice. You are therefore entitled to reject the oven and receive a full refund.