Any success stories? Using NHBC to fight new build builder

[Mossop17]

Hey everyone 3 yrs ago we bought a new build and since the day we moved in have had a series of issues. The customer care had been shocking so we have instructed nhbc to look into our case. I feel like we are on a very long road to getting resolution. Anyone have any success stories they can share to help me stay positive? Our issues are quite substantial and should have been detected very early on in the build

I have experience of a range of NHBC claims over a number of years.
The road to success with the NHBC can be long, however, there are many things you can do to keep on top of them and the way they are attempting to resolve your concerns/claim.
If the house was new when you moved in and the defects/issues you have reported to the builder are not being dealt with then you can legitimately take up your concerns with the NHBC and ask them to send out an inspector. List out all your concerns in a numbered list and pass this to the NHBC prior to them arranging to come and speak to you. copy everything you have sent to the builder on to the NHBC so they can see the paper trail. The builder/developer that constructed the house has an obligation to tell the NHBC is there are problems with a house. The NHBC warranty you have is a tripartite contract - three parties - the homeowner, the NHBC and the builder. the contracts are all linked and so if the builder fails to fulfil his part of the contract in advising the NHBC of issues with your home then it is in breach of its contract to your detriment.
The NHBC warranty looks simple but is quite complex and it is all down to what the documentation doesn't tell you that means that the NHBC makes up its own interpretation on the issue of defects, its own rules and especially the quantum of what repairs might cost.
The key to getting things moving forward is to ask the NHBC to take matters forward with an investigation and thereafter a resolution report on each of the defects that you have concerns over.
They should undertake any investigations they do and they will contra charge the builder - its always an idea to have a professional surveyor or engineer of your own to observe what is being investigated - otherwise, you will only have their word on the matter.
Hope the above is of some initial help.