So I'd been looking for a nice bucket and space holiday for our family (2 year old, 5 year old and the hubby) and thought I'd found a good property in a seaside town. Cottages.com required a £25 deposit, so I paid it to secure it for next August.
Fast forward an hour and a half later, I looked up the local beach which was apparently a dog beach (my eldest H A T E S dogs) and a google of this particular area brought up reports of murders and fights...
I very quickly contacted the company (within an 90 minutes) to cancel the booking. Naively I thought that all online retailers at the very least would allow 24 hours for a cancellation.
Cottages have come back saying I have to pay £250.
I've had a quick look online and it Citizens Advice and which? Both cite that companies can charge you but it has to be a reasonable and fair amount.
I think for a booking that lasted 90 mins and for holiday dates next August £25 is reasonable and fair - but would appreciate some professional advice