consumer rights/faulty goods advice, please

[Craftylady28]

Long story short -
in April we had our kitchen completely redone. Within a couple of weeks of completion, the gloss doors started to warp along the bottom - at first it was on doors that would have the odd splash of water on them, eg the one under the sink, plus ones we might open with with wet hands. Then the others started to bubble - through simple everyday cleaning.

The trader came out to inspect them, agreed to replace the doors, as they were clearly faulty - and after a few weeks of toing and froing (and them arguing against us), they finally agreed to pay the fitter to carry out this work (as per the Consumer Rights Act).

They also referred it to Quality Control, and came back to us to say something along the lines that nobody has had the same issues as we have.

HOWEVER the new doors have now been in for 13 days, and I spotted today that the cupboard door under the sink is starting to bubble and warp along the bottom. I could cry. The entire episode so far has been awful and has affected my health badly (IBS, stress, snapping constantly etc).

Please can someone give me advice on what to do next. I just cannot accept yet more identical replacement doors, when the last 2 lots have lasted less than 2 weeks each.

I emailed their customer services department 2 weeks ago to ask for compensation, and didnt even hear back from them. I emailed again to chase them up, and got a reply today to say that they have escalated it and I'll hear from them soon - ie I don't have a lot of faith in their customer services in dealing with this either!

I will contact citizens advice etc, but it's hard finding time to do this when i work full-time and have the kids off school too!

Any advice would be fab, thank you

You have the right to a price reduction or you can reject the goods and get a full refund. Your choice. Don't let them try to convince you otherwise.

Thank you - I've spent a while googling and had found that too.
I need to find out from citizens advice whether they have to refund everything, ie worktops and carcasses, or just the doors and matching panels. ie. if it's just the doors, then what happens if the doors arent a standard size? etc etc.
My feeling is they must have to refund everything, as it is a complete product.

Get 2 decent kitchen companies to come in and assess the cost of the remedial work. Ask for quotes in writing You have given the kitchen company an opportunity to put right the work. See what they come back with. It sounds as though the entire batch of those doors are faulty, they have probably realised that now. Ultimately, you will need to get the doors replaced as presumably the rest of the kitchen isn't faulty. If the company do not come up with a satisfactory solution send a letter before action, you can find examples online, followed by a money claim which you can do online. Your claim is for the cost of what it takes to supply and fit new doors. If they are reputable it shouldn't come to that. Try not to stress, it will work out.

Thanks everyone.

The doors are what are faulty, but we also have end panels that match, panels under a breakfast bar that match, pelmet round all doors that match, and kickboard with led lights in. i.e. it's more than just the doors that would need replaced/refunded.

I'm off to phone citizens advice, now - hopefully they'll give me some more info.

Thanks xx