NC as everyone in real life knows this saga!
I have a 1.0 Ford CMax Ecoboost. The coolant degas hose cracked which led to a rapid loss of coolant and my engine cooked. Recovered to trusted local garage who recommended I take it to Ford because it's a known problem.
1st dealership diagnosed cracked coolant degas hose and Ford Customer Relations Centre offered a 'goodwill' gesture of 55%
leaving me with a bill for £2656.24. I wrote a detailed letter explaining:
Known fault which other engine VINs (but not mine) have been recalled for.
No coolant level warning light on the CMax so no prior warning (& this is on an engine with a known coolant degas hose issue)
Friend received 100% 6 months ago for exactly the same problem. My car was 12 days older and 5k miles less.
My car was serviced by my trusted local garage 5 days prior to this issue so in tip top order.
Ford will not reconsider their offer and say they will not enter into any further correspondence, including to explain why my car wasn't recalled. They directed me to a £1/minute technical line.
Non Ford dealer I bought it from refuse to pay a partial refund because I didn't get it serviced with them. They've been in touch with their local Ford dealership who say my car has the modified hose (they have not seen my car) so it's not a faulty part that was there when I bought it. And cast aspersions on my trusted local garage not being thorough on their service and requesting sight of the service check sheet which includes coolant check (mechanic is on hols till Weds but will sort me a copy when he's back). Others with a similar problem say the motor ombudsman is toothless and won't help and that's who the non Ford dealership I've bought from are pointing me towards.
I paid on debit card not credit card.
What can I do next? It's the next big car scandal (LOTS of Ecoboost engines with EXACTLY the same issue) but right now no one is taking responsibility & I'm facing a huge bill. Please help!