Hello All,
I’m hoping someone can help my frustrating situation.
In April we gave notice to the admin team of our nursery to leave in July. We missed the deadline by a week, and was told if we leave we have to pay the fees (sept-dec) or we have to keep her in until December. Ok, a hard pill to swallow, but it was our fault so we planned to move in December instead.
Just a week ago, before the last day of nursery, the teachers at nursery said they didn’t have a place for our daughter in September as they were told she was leaving. Confused, I contacted admin again to confirm this, and lo and behold, they now said, yes the notice we gave was sufficient, so we can leave. Happy days! As we wanted our daughter to start with the new nursery in September. So we signed her up, got everything sorted with the new nursery.
Now, today, admin have said. Sorry for the confusion, you actually didn’t give enough notice so you have to pay the fees!
Seriously, if I wasn’t afraid of being taken to court or ruining my credit score, i’d Tell them how sh*t their admin is and how unprofessional and damn right stupid this is, on that basis I’m not paying. But I want to do this right and hopefully carry on as planned.
Can anyone offer any advice? Can I just withhold the fees on the basis that they emailed to confirm there was enough notice and that we signed up our daughter to the new nursery now.
Thanks! P