I posted about this in property under another user name, but things have escalated a bit now.
Background is that I bought two carpets and arranged a fitter to come.
When he came he said I had measured the rooms incorrectly and that the carpet for the smaller room was too small. He had already put underlay down in this room.
He said the only option was to put the bigger carpet in the smaller room. Either that or nothing and still have to pay him.
I told him several times that I wanted the bigger carpet in the bigger room. He said he didn't bring enough underlay because I had measured incorrectly. He said he couldn't move the underlay he had put down in the smaller room.
I felt I had to let him put the carpet in the wrong room because we were having photographs taken for air b and b. He was rushing me, being quite aggressive and waving his tape measure around. He had 2 men with him who kept saying how the carpet was 'tiny'. I was really upset as I genuinely thought I'd messed up. He also ridiculed me for the carpet I had bought, saying I had wasted my money etc. All this happened so quickly, he was like a bat out of hell, just wanting to get to the next job.
I paid for underlay and fitting on both rooms. A few days later, I was telling a builder. We measured the rooms together and I had in fact measured correctly and both carpets were the right size.
I phoned the carpet fitter. He shouted at me, said I was accusing him of lying and hung up.
Later he texted me and said he would have been willing to find a solution had I not accused him of lying- which I hadn't actually!
I was so angry I got the strength from somewhere to get the carpet upstairs and lay it out, proving it would have fitted. I sent him the photos.
He phoned me and asked what I wanted him to do. To me that was him accepting his error.
I said I wanted another carpet of the same value, plus the delivery plus the fitting and underlay I paid for but didn't get.
He said he would contact his insurance and see if they would cover it. This was Friday.
I sent him the original invoice. He has now not responded at all.
I'm so stressed about all this. We have no money left. The room without carpet will be our bedroom.when we move in (only air b and b ing until next year) so I had bought an expensive carpet for it. This is now in what will be our spare room!
I think I might have to resort to small claims court. However, I don't know his address.
I'm sorry for the essay, but would really appreciate some help please!