Large well known travel company took my name and phone number to text me with new flight details (they cancelled original flight whilst we were at airport) Sat up waiting on text all night, called airport next day and was advised of new flight details.
When got to airport I asked why I hadn't received text. They advised they had lost the piece of paper with details on it! WTF! I am seriously unhappy and with the new DPA laws I feel this is unacceptable. Can I ask for compensation? If so how much?