Consumer problem with a ring !

[shazwee]

Hi, just wondered if anyone can help me, my husband bought me a diamond ring for Christmas from Goldsmiths, he gave it to me boxing day 2017 and I worn it on and off (not every day) until I realised a stone was missing on 2nd March 2018. I returned it to the shop and they emailed today saying it will cost me £280 to get fixed as its classed as accidental damage and not covered by their warranty. I tried to explain that its worn on my right finger and I am left handed I don't have a manual job I work from home and drive for work. But all they have said is I can get it independently assessed and if its found to by faulty and not accidental then they will repair for free, I think this is disgusting, 2 month wear and even of I did get it back repaired, I will be to scared to wear it !! Any advise very welcome !!

Weird thing jewellery insurance ime. Was offered insurance for our wedding rings but didn't cover loss!!
Sorry no help!!

I would say to them that it's not fit for purpose. I had similar with my actual wedding ring. I wore it for 5 days and noticed a stone was loose. It was a tension set ring with 7 stones. It was repaired
..3 Days later the stone was loose again. At this point the manager trotted out the line that it was a dress ring and not meant for everyday wear. I said that it was hardly an unreasonable expectation for the ring to last 7 days of wearing.
I was refunded.