Hello
This is my second post on this matter in a couple of weeks. Very grateful to prh47bridge for all help provided to date.
I have started a thread in chat, unable to link, looking for mechanics to offer their views.
To summarise, I bought a used vehicle, 1 years old, less than 5000 miles on the clock. It went into limp mode 6 days later, numerous faults flashing on the dashboard and they showed on a RAC diagnostic report.
Returned car to dealership on 26th Feb and told them I wished to reject under CRA 2015. They refused to give me a refund but agreed to exchange the vehicle for one of the same model/spec. I accepted this even though it was a different colour to the one I had originally chosen and despite it having more miles on the clock.
The replacement vehicle also went into limp mode 2 days later. RAC diagnostic showed even more stored fault codes. On both occasions, the car just lost all power and I narrowly avoided being in a collision.
Dealership asked me to drive the vehicle over 100 miles away to be checked. I refused. They agreed to send a tow truck - this failed to arrive. I then sent a letter formally rejecting the second vehicle.
The car has sat on my drive. I have been without a courtesy car and have incurred numerous expenses for taxis.
Dealership failed to contact me for a considerable time period.
I liaised with the manufacturers complaints department. They are limited in what they can do and referred me to the Motor Ombudsman. They Ombudsman wants me to let them know what the dealerships final response is before determining what action, if any, they will take.
The dealership finally responded and asked me to obtain an independent report, which I did. The dealership did not wish to rely on this report, as it was not completed by one of their own technical experts and requested I take it into one of their dealerships.
They have completed their own report today. This is basically saying Low Battery Voltage. They want to ‘recharge the battery, clear down all the faults in the vehicles memory, carry out extensive road testing then recheck the battery condition and check to see for any returning faults’.
The fault codes related to injection, ABS, tyres, stop/start, airbags - amongst others.
They say the batteries in both cars were likely low due to sitting on the forecourt in cold weather. The independent mechanic says the alternator should have recharged the battery relatively quickly, especially as I drove both cars on considerable motorway journeys straight after purchase and then on local journeys. He said this does not sound right.
Do I have sufficient reason for a final right to reject, or do I need to allow them to re charge the battery etc on the replacement vehicle?
All opinions appreciated.
Thank you