3 breakdowns on a 20 month old boiler for the same reason...

[WhippinPiccadilly1]

I had a new boiler installed June 2016. Boxing day 2016 the boiler broke down. I contacted the manufacturer as it has a 2 year warranty. They sent someone to repair it 6 days later (despite it being snow and -2, and having 2 under 5's, one of those who has a disability).
The issue was the condensate being full of sludge.
January 2017 the exact same issue occured. This time I was without heating or hot water for 4 days.
Now 6 weeks later, at the worst possible moment, guess what has happened again?! It appears to be the same fault, although that will be confirmed when the engineer visits.
Luckily this time they are able to attend tomorrow, for which I'm extremely grateful for, as I'm currently sat in a 14 degree living room with a chest infection.
But, long term, this boiler doesn't seem fit for purpose to me. For such a new boiler to be having these issues is surely not acceptable?
Where do I stand on this issue, does anyone know? Thanks.

Your rights are against whoever sold you the boiler, not the manufacturer. As the boiler is more than 6 months old it is up to you to show that the boiler was faulty when it was installed so you may need to get a report from an independent engineer. It is far too late to reject the boiler so you are entitled to a repair or replacement. The retailer can choose which but, if they elect to repair and the fault recurs or the replacement is also defective, you are then entitled to a refund.

If the problem is that the boiler has not been fitted correctly, they must fix it within a reasonable time free of charge. If they fail to do so you can get someone else to fix it and reclaim the cost from the original retailer (assuming the retailer fitted it for you).

Thats helpful, thank you. The boiler was fitted under the replacement boiler schemes, so didn't cost me. This means I don't have a receipt or bank records as it didn't cost me anything . Would the manufacturer hold these records?

If you didn’t actually purchase the boiler then who would your contract be with?

The OP's contract is with the company that fitted the boiler.

OP - did you choose that company or did someone else arrange it for you? If someone else arranged it you need to contact them.

A friend who used to work for a company got them to come out and do it. At the time I was on maternity leave, and a single parent, so I fell under the scheme for a limited period. He advised me to get it done, and he got the company to come out. He doesn't work for them any more, I believe. Although he is my friends ex husband now, so I'm not in contact with him.

Ok, your contract is with that company. They are liable for the problems.