Private College Invoiced Wrong Amount

[Budecah]

Hi

I’m a student at a private college in UK. I have fallen behind on my tuition fees and was sent an invoice for an amount a few months ago. I have now received another invoice for a different amount (increased by £3000!) with no explanation for the increase.

Of course I immediately enquiried about the sudden increase and I have been told the original invoiced amount was incorrect because the college had duplicated a payment I made .

The thing is, if I duplicate any of the payments I’ve made, none equate to the increased amount or go anywhere near! What the hell are they playing at here? The original amount was quoted as far back as last Autumn! So they’ve just noticed now?!

I must add, I signed a payment contract to pay the original smaller amount but not the higher amount.

What Can I do here? I’ve put a plan in place to pay the original amount but they’ve now just dropped another £3000 on top and it’s not adding up.

Sorry my posts are so long!

I would be surprised if they had been devious. A cock up is much more likely. If you have a signed contract, copy invoices and proof of payments then you don't owe any more money.

Check the contract you signed to see whether there is provision for an annual increase or adding interest to overdue invoices.

Do not suggest solutions to the errors or what you think may have gone wrong - definitely don't say they are trying to defraud you at this stage, especially when you owe them money.

Someone has made a mistake and I wouldn't be surprised if they've looked at the wrong person's account with them for example. Presumably you have a student registration or account number? Check that that number is correctly stated on all the paperwork you have with them. There's also the possibility that someone else has a similar name to yours and information has been logged against the wrong account.

Did you get anywhere with the accountant of?