Will try to keep this short, but give all necessary details if I can:
In May, DD ran out of petrol and parked her car in a little narrow side road near to us, then walked home. That night, a house fire unfortunately occurred in the road she had chosen to park in (no-one hurt, thankfully) but the Fire Engine attending the scene had to shunt her car out of the way, in order to reach the house in peril. Fair enough. They left their details. Car not roadworthy after the incident, we limped it home, and it has sat outside our house ever since.
Since then, we have had the most dreadful trouble in being able to obtain help from the Fire Service. DD was told: "Don't worry about contacting your insurance company, we have our own insurance and they will deal with it". But, no-one returned her numerous telephone calls. DD then had to rely on taxis (paid as well as the Taxi of Mum and Dad) to ferry her around. She has since bought a new car (on Finance), but her damaged car has been sitting outside our house for months, and the Fire Service has not returned calls.
I have now taken matters into my own hands on DD's behalf, and have managed to get to speak to their insurer. Of course, it transpires, that DD should have informed her own insurance company (as I told her), but we were trying to let her deal with it herself, she didn't, hence the mess she is in.
Anyway, I've provided the Fire Brigade's Insurance company with DD's Motor Insurance Certificate, the VC5 (Car Registration Document), details of the date and time of the incident, details of the driver of the Fire Appliance, etc etc, but now they are insisting upon receiving a copy of the MoT certificate valid at the time. I/we can't find it at the moment, but they appear insistent upon receiving a copy of it before they will even consider paying out. If necessary, we will try to obtain another copy, but my question is, Why do they need this? We've had RTA incidents of varying degrees over the years, and have not had to produce the MoT Cert.
As DD's car was parked quite innocently, early hours of the morning, she wasn't driving it, it was clearly damaged by the Fire Brigade, and now they appear to be coming across as awkward. The whole incident has caused a lot of trouble, one way or another.
Would anyone be able to help with advice as to where we might stand on this? DD is not with the same insurance company now, but would it be too late to ask them for assistance?