I used a comparative site this afternoon to find car insurance, I found a company I was happy with & clicked the button to go to the company's web site to take out the policy. After checking all details were correct on the company's site I confirmed my details & took out the policy. When I received my certificate an hour later they had added saloon to the end of my cars description. This was never written or given as an option before I took the policy out, (I have screenshots of the car description before I accepted the policy). I phoned them up to be told it was my fault & I needed to pay £39.99 admin charge to change my car on the policy to a hatchback. After 1/2 an hour of arguing they dropped the charge to £20 as a good will gesture or I could cancel the policy which would cost more. (Admin charges again)
I have paid the £20 but do I have any legal way of claiming it back? There was no option to choose between Saloon or hatchback on their site (a Saloon version of my car was never made) the first time it was described as a saloon was on the certificate.