Posting on behalf of my sons girlfriend
Her grandmother died last year and her Auntie was named in the will as executor.
Long story but grandmothers assets including funds from house sale were distributed according to her wishes which was divided up between her children and grandchildren. A solicitor was involved in the case. She is 19 years old and the sum in question is £46k.
My sons girlfriends portion of money for some reason was bank transferred to the Auntie by the solicitors instead of her directly as at the time my sons girlfriends bank was having problems accepting the large amount deposited in there due to it having restrictions with it always having been a child's bank account. It was agreed that once she had opened up a regular bank account, the funds would then be transferred to her by her Auntie.
Problem is a week later, having opened up a regular bank account, the Auntie has now gone awol. She is refusing calls, texts, emails from grand daughter chasing her up asking for the money.
Her father passed away last week and she is estranged from her mother so she is emotionally a mess and doesn't know how to deal with this and has turned to us for support. She is living with us until my son and her get sorted with their own place. She has no money as she has just relocated to our area and very recently started a new job, so DH and I, and my son are supporting her financially.
She has contacted the solicitor but cannot get the person who handled the affairs to speak to her. On the one time she managed to get past the receptionist, she was told that they are no longer involved as the funds have been distributed and the case has been closed.
I have no idea what to advise her. Any ideas? I suggested citizens advice but any other ideas?