Who pay's cost of returning for fixing item

[Kai1977]

I bought an expensive pair of headphone that are supposed to have a 30 hours battery life (they are wireless). Within a year, the battery says it needs recharging within half that time and stops working even though the indicator shows it is half full.

The company is well known but head office is out of the country and it's not something anyone can just fix. I contacted them through their website and say they will take a look but I have to pay the cost of sending them and they haven't explicitly said they'll fix them.

To send them safely due to the cost won't be cheap.

If the product is faulty shouldn't they pay any cost relating to sending and/or fixing them?

Thanks

Did you buy the headphones direct from this company or from a retailer? Your legal rights are against whoever sold you the headphones.

Assuming you bought the headphones from this company, as they are more than 6 months old it is up to you to prove that the headphones were not of satisfactory quality when you purchased them rather than the fault being due to misuse or damage subsequent to purchase. It may be that the company wants to determine whether or not the problem is their fault or yours before deciding what to do.

Thanks so much (and sorry for rogue apostrophe in title).

I will contact the online retailer in that case. Or I could send them a video of the issue??

I'd start by contacting them. If they argue about liability you may have to get the headphones checked out by an independent engineer to confirm that they were faulty when purchased rather than the problem being due to misuse.

What you describe doesn't mean they're faulty. It what rechargeable batteries are like. They only have a limited life span.

But I've barely used them? Recharged abouy twice a month over 10 months? I wouldn't expect them to last many years but surely on headphones that cost more than £200 they should last longer than that?

I'm with you. Rechargeable batteries should manage 500-800 charge cycles provided they haven't been mistreated.

Thanks, good to know. All the more reason to get these fixed then so they last the time they are supposed to between charges!

Just to say the retailer are sending me a free replacement no questions asked! Not sure if this means it is a regular complaint but I am not going to ask any questions.

Thanks for your help!

Excellent news! Well done.