Hoping someone can help with this situation as Amazon are saying there's nothing they can do.
I ordered 5 things via Amazon, 2 of which were sold by blah blah company (not real name!) and fulfilled by Amazon. They were sold as "add-on" items and not via the marketplace if that makes any difference.
I don't want to say exactly what they were but it was the equivalent of ordering 2 box sets of books. I got the order confirmation email and the dispatch confirmation email a couple of days later which stated that the 2 box sets had been sent to me.
I received 1 book from each set. I've been in touch with Amazon ever since they were delivered 3 weeks ago, and they've been "investigating". They now say that they can't fulfil my order (send replacements in their words) as 'the product is sold by a seller".
I know that had the order been cancelled at the checking stage then I wouldn't have any rights in this matter. However, my limited knowledge of contract law leads me to believe that a contract has been formed, by the taking of my money and the confirmation that the goods I ordered were being sent.
If I'm correct, how do I enforce the contract? I've had no direct contact with the seller hence going to Amazon to seek my order being fulfilled.
They offered and automatically processed a refund which I responded straight away to say I want the goods not my money back.
Thanks in advance