An expensive item we ordered got damaged in transit. It was returned to the workshop and repaired then fitted in our kitchen. There have been two repair attempts since then as I noticed issues with it after fitting. Each repair attempt has caused other issues.
After the second repair attempt we asked could we get a replacement if we still weren't happy after living with it for a few days? We were told they wouldn't replace it, but would take it away and refund the 50% of the total cost we had paid to date. The decision to leave it for a few days was mutual although we had said immediately that we thought it didn't look right, but changing light affects things and we may be able to live with it.
A few days later I emailed to reject the item, request collection and a refund. No response, no acknowledgement. I know they have received it though because the person who recommended the supplier has been contacted by them and has tried to act as an intermediary, but it was too late by then after we had basically been told to like it or lump it. DP has emailed twice a few days apart to request that collection is arranged.
What do we do now? We can remove the item ourselves due to its size and weight. Without the refund we cannot order a replacement from another supplier as we do not have the funds.