Apologies for the lengthy post, I'll try to keep it brief.
My son split from his partner a couple of years ago. Their daughter was always a handful, she is now 5, my son suffered severe anxiety and her mother was useless (sorry, no other way to put it). It was agreed that my son could have access whenever he wanted and while it was never regular due to a distance it was as often as possible and his daughter would come and stay a week or 2 at a time. As a family we were always flexible and worked around school and any other arrangements her mother made.
We have recently been informed by a family support worker that my grandaughter is self harming, bullying at school and generally on a very destructive path. The family support worker is working with her mother to improve on parenting skills etc. Naturally this has raised serious concerns with us as a wider family about the welfare of my grandaughter.
We asked for access on Boxing Day as we always do and in the past this has always been given, but this time we were told the family support worker advised no contact due to the behaviour of my grandaughter. I spoke to the FSW and asked if this was true and what could we do, to help and support. The FSW said she had not and never would advise anything like that as family is important even when split.
I again contacted the mother and asked for contact. All of our side of the family has now been blocked, messages ignored, phone numbers unavailable etc. We are extremely concerned at this.
My son and I have made an appointment with a solicitor to apply for a legal contact order and I fully understand the need for proper legal help. But having never gone through anything like this before I just wondered if anyone had any advice they could offer at all on our legal position. My son is even considering making an application for custody as are concerns are very high.