I have NC for this as I will be posting quite a bit of detail.
I slipped on a piece of fruit on the floor in a very big, well known supermarket cafe area.
I fell heavily onto a hard tiled floor.
My knees, arm and wrist/hand were badly bruised and I was very shaken up.
Some other customers helped me up, then a member of staff approached and offered to escort me to customer services. I was on my way to the loo, and had already ordered my food, so I said I would like some ice to put on my bruised hand, and I would see how I felt after a sit down. I showed the staff member where I had slipped.
When I went to loo I checked my shoes and there was still squished banana on the heel of my right foot, which I cleaned off.
By the time I had finished my coffee and snack, the floor had still not been cleaned, so I asked a staff member to clean it in case anyone else slipped. she cleaned it up, commenting that it was banana.
I decided I would report the incident to customer services.
They called a first aider to check my injuries. It transpired there was no first aider on site. After 2 calls and a 30 minute wait I asked to see a manager and got the incident recorded. They called a first aider from the petrol station - right at the other side of the shopping centre car park.
The upshot is that 7 days later I am still in severe pain from bruised, possibly broken ribs. I can't drive and it is causing problems with my employer/job.
At no point has anyone from the supermarket enquired/contacted me.
My DS thinks I should claim compensation. This is not something that is in my nature to do, but OTOH, I have had a rotten week, still in a lot of pain with severely reduced mobility, and I think their approach to H&S leaves a lot to be desired.
Sorry about long post.
Any thoughts?
TIA