Not sure if this is for legal or money or even employment but inthought I would ask here first in case there are employment lawyers here.
I have been paying for a nursery which is run by an independent company but on my work premises. Work subsidise the fees so anyone who works here gets a reduced daily rate.
I just discovered that I have been charged for bank holidays. The nursery website says they do not charge for days when the nursery is closed and specifically states bank holidays as an example.
When I asked the nursery manager she said their 'branch' is an exception because of the subsidised rate. So - I get a reduced rate through work but have to pay for several days throughout the year when I cannot actually put my child in (if. Wanted to) because they are shut.
The HR dept say they can't deal with my enquiry about this, I am going to have to write to the nursery head office I guess but wondered if this was standard when fees are subsidised as it makes no sense to me.
Perhaps I am missing what 'subsidised' means.