So I bought a bargain new TV on a special deal, then regretted it as I couldn't afford it, despite it being a bargain, but was too late to stop dispatch. Realised it would cost me £25 to return it so instead sold it on eBay, and just about broke even. Sent with well known courier and paid for compensation for full value. Buyer then says it arrived damaged and he contacts courier who collect and inspect it.
However, went to chase this up today, and because I booked the courier through a parcel site they are the sender not me, which is why I haven't heard. The lady fobs me off and says she will send me the forms, then emails me courier's assessment that the TV was inadequately packaged so they won't pay. It was a brand new TV in brand new manufacturers packaging, fitted polystyrene inserts etc, exactly how it arrived with the courier that brought it to me. But anyway, when I ring to question it and why she didn't have the guts to say that in the first place she says it is on their list of restricted items anyway so isn't covered, even though I specified what it was and they accepted my purchase of insurance for it
I am so gutted, I didn't read the restricted items list assuming, stupidly, that it was stuff like fireworks, alcohol, tobacco etc. Have looked at the list and it basically lists anything of any value that anyone could possibly want to send. so I am wondering if that is an unfair term. I also googled before I sent it and the courier site does have a specific page on using the original manufacturers packaging, and it says only if it is new (which it was in this case!) I can't believe TVs are shipped all the way around the world in these boxes, and certainly made it to me ok last week, but they claim it was inadequate packaging. Obviously I have learnt my lesson about reading the ridiculous small print. But is there anything I can do? I do have legal cover on my home insurance, I did pay for both the TV and courier with a credit card, although the latter obviously wasn't over £100
I just feel sick that I tried to save the courier cost to return it and instead wasted the hundreds of pounds for the TV AND the cost of the courier. Which I trusted as it was a big name, but clearly shouldn't have.
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Courier broke brand new tv, but denied compensation claim.
4 replies
courierdamage · 06/08/2015 18:24
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