Is anyone here a solicitor?

[Myturnnow4]

I'm dealing with a solicitor in order to take my ex-partner off the mortgage and deeds and to clarify that he have no future interest in my house etc. I'm starting to lack confidence in her abilities, but I don't know if I'm being unreasonable. Her emails are a bit strange, and they are riddled with spelling mistakes and typos (missing letters).

Should I raise my concerns?

Yes, a quick informal chat with the person named in the complaints procedure is the way forward. Emails shouldn't be sent out like that, even worse if someone has been practising for decades but it could be that if she is 'old school' she is dictating her emails and has a useless new secretary who can't use spell check and who is sending them out without checking them.

I agree with what trickytricky said. You are the client and are entitled to a clear explanation of what is happening in your case. As the client you need to instruct your lawyer (she ant just do things without your instructions) and in order to give educated instructions you need (and hence what you are paying for) clear and concise advice. It is such a difficult thing to go through a family breakdown in addition to having a lawyer with whom you have no confidence. If have a quiet chat to the partner on the phone. You should not feel obliged to continue with this lawyer if you have no faith in her competence. Sorry you are going through this

So I left this situation for the weekend, in order to get a bit of distance and perspective. I've just had another glance at the emails and think I'm being reasonable. I've done what has been discussed here and emailed the complaint partner for a copy of the complaints procedure and asking for a quick telephone call about how my case is being handled.

Hmm, the partner named as my contact for complaints had his out-of-office on. A paralegal has replied instead. He has sent a lengthy reply basically reiterating much of what my solicitor has already told me about time frames, none of which is what I actually intended on raising in my conversation with the partner I'm not sure why the paralegal has taken the time to write all of that.

There is no mention of the complaints procedure I requested.

I have replied to the paralegal thanking him for his email, but explaining that my email was not regarding any of the stuff he's written. I've again asked how I get a copy of the complaints procedure.

Any thoughts?

I would call the office and ask for the name of the partner who is dealing with complaints whilst other partner is away. Explain you received an out of office and would like to send it on to someone else.

That's what I asked in my email, who do I speak to in Mr Partner's absence.

The reply has just come through - a copy of the complaints procedure. I replied thanking the paralegal and said I hope that he didn't mind me asking my other question again [third time!!] but who could I have a quick, informal chat with.

I might email the original partner who I actually met and thought would be handling my case, rather than the one dealing with my work that he passed my case on to.

Should I de-escalate this and write to the solicitor handling my case and ask her yet again for a clear overview of the whole process, as per the client care letter? And should I mention the "plain language"?

Right, I've emailed her trying to put my view. I've tried to email her as I'd rather someone emailed me before emailing my boss with concerns.