I used to have a contract with a mobile phone company. The contract finished and I left, porting my number. It took about 7 phone calls to get them to issue a PAC and because they'd been so crap I took the precaution of letting my dd run for 1 calendar month after the end of the contract when all charges were paid in full and then cancelling it. All sorted I thought.
Except they have failed to close the account and it is still racking up the monthly fee. I got sent the 'red' bill back at Christmas and wrote to them explaining their error. I had a call from their chief executive's office apologising and they confirmed in writing that they had closed the account and cancelled the debt and that the whole thing was their mistake.
Then there was a baliff's letter. So I rang up the bloke again and he promised he would sort it out and then called back to say he had. The balance on the account was reset to £0. The baliffs wrote to me saying that the request had been closed by the originator.
But he hasn't. The debt is accruing again and now I've had another contact from the baliffs.
I have spent hours on this trying to speak to people, sending letters, worrying etc. I'm concerned about my credit rating - previously spotless and about baliffs turning up etc. And I'm angry at them wasting my time.
Any suggestions other than the Ombudsman?