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Ordered and paid for products now firm gone into liquidation

5 replies

rhubarbcrumbleplease · 04/07/2014 17:37

I ordered some expensive radiators from a company over 10 weeks ago, with a delivery time of 6 weeks.
At 6 weeks I rang and was told they were being painted and that they'd call me about delivery the following week.
Since then I've heard nothing, despite numerous 'phone calls & emails.
I've got tin from work to find a notice of liquidation.
I paid using a credit card, am I right in thinking that we should get all our money back?
I feel sick at the thought of the money, they were a real splurge item that we had to use a big chunk of our budget for.

OP posts:
Theincidental · 04/07/2014 17:41

You should get your money back from your credit card company if over a certain value.

But, I the company have your goods in their stock, then you may be able to get them directly from the receivers/administrators. I forget the phrase but those goods cannot be counted as te company's property if they've already been sold to someone else.

rhubarbcrumbleplease · 04/07/2014 17:44

Oh thank you. Should I contact the company secretary or wait & let the CC company do it?

OP posts:
Theincidental · 04/07/2014 17:45

I would contact them directly and stake your claim for your goods. Send a copy of your receipt and detail the items you are expecting.

I had to do this awhile back for some jewellery - there was no argument, but it just took a bit of time to sort (a few weeks)

rhubarbcrumbleplease · 04/07/2014 17:49

Will do it now, thanks so much.

OP posts:
rhubarbcrumbleplease · 04/07/2014 21:06

Update. Mastercard have said they will take over the case. Talking to them it seems quite a common occurrence.

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