I hope this is the right place for this.
We had a tree on the street outside our house with huge roots which was causing damage to our front garden wall. I contacted the council who inspected the problem, removed the tree and asked me to get two quotes for mending the wall. I had huge problems getting anyone to come and quote for a relatively small job with several no-shows but managed to find a guy who had done some work for a neighbour which looked good then had to go via the website Rated People for the second quote. Both tradesmen said that it would be cheaper to rebuild the wall completely. The Rated people guy’s price came back lower and I was told by the insurance company on the phone that I had to use him despite wanting to use the man whose work I was familiar with.
Less than a year on, the wall has partially collapsed and is dangerous. Because of this I have also had to remove the gate so there is nothing to stop my children from running out into the road. My son leant on it the other day and a brick fell off. The council are saying that it’s nothing to do with them as the claim has already been settled. This is going to cost me several hundred pounds to put right. Do I have any redress on this, or do I have to just suck it up?