I'll try and keep this as short as possible. My father was on the deeds of our old home as I bought it before DH and I met. At the time we had a legal agreement drawn up showing that he owned 0.01% of the property. We sold that house this year and moved into our new home. My dh and I own this new house and instructed the conveyancing solicitors to represent us in the sale and purchase.
The new house did not have a fitted kitchen but freestanding units. Prior to the completion I emailed our solicitors and asked them to check the units were included in the sale. I followed this up with a phone call and was told theg thought they were included but would double check. I didn't hear anymore so assumed it was sorted. When we moved in there was no kitchen. We were told there was no record of the solicitor following up on our email. We bought second hand units from eBay and hired a van to collect them. We had to buy new worktops as they didnt come with the units. Total cost to us of £350. We complained to the solicitors as we felt this was a unexpected cost we were incurring due to their negligence and was told to send them receipts. We didn't have receipts and although we had emails proving our purchase on ebay we didn't follow up on it because life got in the way, mainly the kitchen we had to fit!
Roll on a couple of months and they are saying we owe them £135 because they made another mistake with the paperwork. I told them I didn't want to pay this as we were already out of pocket and I would now put my complaint in writing. They have followed up this phone call with a letter saying the matters arent related. What has really annoyed me is they have sent a copy of this letter to my dad by email! Would that be a breach of confidentiality or data protection? Or are they justified in writing to him because he was the minority owner of our old house?
Any advice you could give me would be gratefully received.
Thanks