I got a new Samsung Galaxy S3 in March from Orange under a new 24 mth contract. Within 60 days the phone developed a fault. According to the technicians in the call centre it was most likely a software fault (speakers stopped working).
Orange sent the phone for repair. The repair centre sent the phone back saying it was damaged and uneconomical to repair. When I called I was told to send the phone to Samsung and that Orange supply the SIM and the network, nothing else.
Upon escalation of this issue (2 recorded delivery letters) Orange now say that the repair centre says the phone has been tampered with and has had an unauthorised repair carried out.
As I hadn't even had the back off the phone until the call centre help desk tried to fix the fault with me this clearly isn't true.
Orange now say my only option is to purchase a new handset
I feel as though I've been set up and that there is nothing I can do. The phone absolutely hasn't had an unauthorised repair carried out (why would I, phone was less than 60 days old and under warranty). Does anyone have any ideas?
I feel I need the world to know how I've been treated by Orange. I have 22mths left of a 24mth contract to complete with no phone!
Thank you for listening.... Emma