work persistently underpaying me... what do I do now?

[AdmiralCLingus]

In my april pay I was short 11 hours pay, I took it to the manager, who then changed, the new manager went off sick, so I took it to another manager who said they'd "look into it". I photocopied my payslip, wrote down the day and date and the hours I worked that day. I worked out the difference in the hours they'd paid me and the hours I'd worked.

May pay... hours still missing. Went back to the manager who said they would "look into it" and repeated the whole process.

Paid for june today. I am now missing over 40 hours pay and I really cant do without the money. I owe the person who looks after my dd while I'm at work over £100 now, and although they're patient for it, I feel like I'm taking the piss out of them.

Where do I go from here?
Does anyone know time frames of when they have to pay me what's missing?

I should also add they are a massive massive high street company

Can you put it in writing to head office?

Would that have any effect though? all the payroll goes through the store, not head office?

If head office see it they may possibly kick local management's arse?

By pass management and go to HR or the Payroll manager.

Put it in an email and title it "Unpaid Wages - Grievance"

Explain the situation in the email (facts: dates, people you spoke to) and end with that your resolution is immediate payment of wages as you have bills to pay. Point out disappointment in it taking 3 months to 'resolve' and actually situation becoming worse.

When sending the email, I'd also copy in your Area Manager and Regional Manager - it may get Store Manager in to trouble but you will hopefully get your money back quickly.

If payroll say they 'can't transfer until next pay run - they're lying. They can, it will cost them money to do it.

Cross posts re: payroll in store. There will be a HR person designated to your store / group of stores. Peck his or her head via email and phone. Management have failed to resolve, it must go higher.

The HR department for the region is in our store as we are the regional "flagship" (hah!)

I haven't taken this to the actual store manager yet, so would it be worth speaking to her as well as going directly to payroll?

fad is it worth me going to speak to our HR advisor face to face today? I don't have any email addresses for any of the people you mentioned

Start with the Store Manager & make sure he is aware you are prepared to take it further.

Not in an arsey way but in a firm but disappointed with the situation way.

My SIL has a lovely phrase for these situations,

"I am at a loss to understand how this can have happened"

Definitely speak to Store Manager and HR advisor today. HR will probably say "go to Store Manager" so I think it's worth expressing how mighty annoyed you are that you're even having to come to her in the first place - it's basic payroll that shouldn't be wrong. Get her to push for a resolution and don't back down with it being paid ASAP - they can do this, so ensure you highlight that it's their mistake, not yours, get it sorted or you'll take further.

That's a good phrase MissMarple

I think you've been VERY tolerant - you need to step it up a bit!

I would make sure you see both HR/payrole and the store manager today - and don't be apologetic, just matter of fact
"I've been underpaid for 3 months now by £x every month, making a total of £x - here's the paperwork. I've brought this up with xxx on 3 occasions but it hasn't been resolved. As you'll understand, I need this to be resolved asap now, and so wanted to fill you in. Can you let me know when I'll receive my backpay?"

And I imagine they will be mortified - underpaying someone for 3 months is really not acceptable. My best guess is your manager just hasn't chased it up.

Do you work for B oo ts? If you do you can get (i think!) 80% of your owed wages in 5 working days as an emergency payment. System is a nightmare, seen it from both sides!