I have been off work since the 18th of Feb with anxiety and depression which is largely work related. I have been with the company for over 8 years in a senior role. I am currently signed off until the start of May.
Work pay 15 days sick leave per year, after that you are on SSP only.
For March I would have 2 weeks covered by company sick pay and 2 weeks on SSP only. I cannot afford this and let the HR assistant know that I wished to opt to use annual leave for the two weeks on SSP only.
On Friday I recieved a recorded delivery letter from my work saying I would only be paid SSP for the period from 14th of March. No mention of my annual leave but "other options might be open to me so that I did not have to suffer such a big drop in pay". The letter said to enact these I had to contact a Partner by telephone BEFORE Monday.
The letter was only recieved Friday and I did not open it until after the office had closed. Given that it was not possible to contact them BEFORE Monday.
Also, my illness means I find the thought of speaking to them on the phone really difficult (it makes me throw up tbh), plus I am really spaced out due to my medication.
I sent the partner an e-mail explaining that I wished to opt to use annual leave to cover these 2 weeks. I sent a link to the government website explaining employees can do this.
I explained I did not get the letter in time to phone before Friday and that due to my illness I found it difficult to phone and would prefer to communicate via email.
I asked him to let me know he had recieved it, to let me know e-mail was ok instead of a phone call and to let me know the content was ok regarding annual leave etc.
I have had no reply.
I e-mailed the HR assistant asking her to check it had been recieved and confirm reciept of my fit notes. No reply.
I sent the HR assistant (Who is actually also my assistant) a text to the same end. No reply
This is making me more ill as I am really worried. I feel they are refusing to reply so I have to phone them even though I have explained why this is really difficult and that I would prefer to communicate via e-mail.
I haven't said but I would also rather have a written trail of communucation in case things go badly.
Can they force me to phone instead of e-mailing and can they refuse to pay me annual leave as I have requested?
I am really not well and this is making me worse so any advice would be great. Thank you