She and my dad were mis-sold points but shortly after my dad got terminally ill and passed away about a year later.
Now my mum is left with holidays she doesn't want but more devastatingly, out of control escalating maintenance and management fees. The company won't buy them back, and won't even take them back for free to release my mum from the contract.
Every time she contacts them they just try to sell her more with promises that if she buys more they 'might' allow her out in 15 years or so.
Also, she has 47 years on her contract which she believed would end on her death but with her children inheriting the holiday points. It turns out that her children will also inherit the obligation to continue with the fees until term, which can be refused only upon forfeiting any claim to the estate.
Any ideas?