The nephew is being awkward, if you ask me. He was expecting the house to be going to him, and wasn't aware of a more recent will made, naming Mum as the recipent of it.
He's made it awkward every step of the way and only wants to be spoken to through the solictor. He also claims that he does not have a solicitor, but I don't believe that (not that I guess that that is important).
Basically, the deceased's side of the family are angry that my Mum has been left with the property in the will, and it's one of the biggest monetary assests he had. I understand their frustration in part, as they are family and my Mum only knew the deceased for a few years. However, he made the will and left assests in there to whom he wanted....apparently he didn't get on well with his family and only really spoke to his nephew, which is why he named him as executor.
They also didn't know that he changed his will about a year before he died (he died suddenly) and the new will was orginally contested, but later was proven to be valid and current.
The rest of his belongings and other assests (e.g. car, bank accounts) were left to his family. An agreement to the contents of the property was sorted out over a year ago. It's just a transfer of deed that we're waiting for.
Apparently, there is no record anywhere of the mortgage of the property. The mortgage has been paid off, but until this has been proven, the deeds can't be changed. The original mortgage provider has gone belly up, but they can't find who the new company is who hold the records. Surely this must be a frequent issue that comes up? Surely it can't be that hard to track down? It wouldn't take 3 and a half years??! Could it?
We don't really want to go to another solicitor. That would mean Mum having to pay a bill (which she doesn't know the amount of yet!) for no progress. Then would have to pay out initially for the hours it would take a new solicitor to read through all the notes/letters/emails in the case so far. Mum simply can't afford it.
Furthermore, if the solicitors couldn't handle the case, they shouldn't have taken it on. I see it that Mum went to them in good faith that they could help, if they can't, it's not Mum's fault. That's why we're thinking about writing a letter of complaint and then taking it to the Ombudsman if needed.