Crack on screen of new laptop

[Putthatbookdown]

I had been using it one evening sitting up in bed and went out to the loo When I came back I saw a crack in the top and now only have about 75% of the screen so cannot access Internet etc I have no idea how this happened as it was not dropped or knocked or anything .S....

If it's new is it still under warranty?

Yes

Was it in perfect condition when you bought it. Surely when you opened it and set it up you would have seen a crack immediately and so should have taken it straight back. Can't imagine a crack just appearing, do you live with anyone who could have damaged it while you were out of the room?

Basically all you can do is take it back and explain what happened and that there was no damage caused by anyone before the crack appeared. Maybe it was such a tiny crack that it didn't appear until used, bit like a windscreen crack? Did you pay by credit or debit card. This does give some protection to getting your money back, though not sure how it works in the circumstances. You could get in touch with an independant computer technician, to see if this type of thing is possible to give yourself more credibility.

Hope you get it exchanged

The simplest thing may be to get it sorted under the manufacturer's warranty. However, legally your rights are against the retailer. It sounds like you have had it too long to reject the laptop but you may still be entitled to a repair or replacement. If the retailer refuses to do anything you can make a claim in the small claims court. Provided the laptop is less than 6 months old it will be up to the retailer to prove that the laptop was of satisfactory quality by, for example, showing that the crack must have been accidental damage. If it is more than 6 months old it becomes harder as the onus is then on you to prove that the laptop was not of satisfactory quality.

it is only 3 months old and no one else was around so weird

Take it back to the shop. As prh47bridge says, it's for the retailer to prove that the laptop wasn't defective when sold to you.

I took it back to Currys Pc World: not very helpful Their attitude was awful : it must be the customer.s fault Just like that I expalined I wanted to know how this could happen on such a new machine All they said it that when you buy a pc they offer a cover thing for thes things. I explained that in this case what was the point of a warranty ? If you have to pay more during this period how is this a warranty?
I gave the example of buying other goods eg fridge, hoover etc and how they are covered during thw w period Why not a Pc? Her answer was that they knew nothing as just sales people Yes that was a good description.
I would never uy another pc certainly not from Currys If a pc can go like that on a bed how on earth would you be able to take it anywhere?
I suspect these things are always breaking so they offer this cover .
I did not like her attitude : you know, young kids are always dropping them etc Yes, thet sums it up for this firm No thanks

I would have demanded to see the manager to see if this was just a poorly trained member of staff.

Time to write to them. State the problem and point out that the Sale of Goods Act 1979 makes it an implied term of contract that the goods are of satisfactory quality. Point out that a laptop should last more than 3 months without developing a fault of this kind. Point out also that, as the laptop is less than 6 months old, any fault is legally assumed to have been present when you bought it. If they wish to argue that the fault was due to accidental damage as the shop assistant stated when you tried to resolve the problem, it will be up to them to prove it.

Say how you want the laptop repaired or replaced and give them a deadline for sorting it out. If they refuse or fail to respond the next step will be a letter warning them that you will take the matter to court unless they sort it out.

It was interesting She said had I been using a pen and it got stuck whe n I closed it? So this means the screen is not ver y strong ? Blimey! I know these stores are after selling these protection plans and they must make a lot on them I do accept that pcs and cameras can be dropped etc I got an old Pc and dropped it on the carpet to see it was fine.
It is weird .I have 75% of the screen( scratch is at the top ) which means I cannot access the browser at the top to access the Internet So I have to make do with the websites I already had open when it broke
Luckily my hotmail was open and this has emails from the sites I normally use . I cannot turn the pc off as I would lose all the stuff and cannot send emails to anyone with attachments I cannot switch anything off actually so it will coost the planet and the battery Yes I will write : wish I had done that before Thanks xx

Just a thought - you could get/borrow a monitor and connect that to the laptop. That way you can get all the data off your laptop.