I've had a bit of a challenging year and on a ridiculous whim I put my house on the market. The estate agent came round, measured up and took photos and went through paperwork with me including asking me to sign a 7 day waiver so that they could start marketing straight away. He told me that I had to take out a certain info pack which I understood was for an EPC, premium rightmove listing and audio agent on rightmove and their solicitors. It cost £390. I told him I wasn't happy with their solicitors because I'd been assigned them before when selling something and found their system very frustrating.
I discussed it all with my husband in the evening when he got home, last monday night. I felt I'd been ripped off. I went to see the agents on Thursday to discuss that I wasn't happy and as no services had yet happened could I get my money back. Got fobbed off and felt even more confused. Phoned on Friday still haven't actually had any of the services, no marketing on rightmove etc and no contact from soicitors and said I definitely don't want to proceed.
I phoned the EPC company this morning to ensure that they had received notice I wasn't proceeding and they hadn't. The agent ensured me on Friday that he would ensure everything was cancelled.
Should I be able to get my money back?