Faulty pushchair - who is liable shop or manufacturer?

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We purchased Pushchair(ridiculously pricey!), well known brand, from a local baby shop in Autumn, DS2 now 4 1/2 months and today noticed a nut missing on the frame and its coming apart so unsafe to use. Cannot find effing receipt. Have emailed shop. Anyone got any advice?

Your rights are against the shop. Any warranty offered by the manufacturer is in addition to your rights agains the retailer. Having said that, if the retailer is unhelpful you will often find the manufacturer is happy to oblige.

If the pushchair is less than 6 months old it is up to the retailer to prove that it wasn't faulty when you bought it. If it is more than 6 months old it is up to you to prove it was faulty when you bought it.

Your "contract" is with the shop where you bought it, but I'm not sure whether or not they will take responsibility for what you describe, as they might be able to argue that a nut working loose over several months was something you should have noticed and dealt with, rather than an actual "fault" in the pushchair. If you don't have the receipt, did you buy it with a card? If so you should be able to see it on a card statement which would count as proof of purchase.

It's with the shop, but some good manufacturers would be willing to help. If you've can't prove purchase one way or another you are stuffed as far as the shop goes.
Buy a huge filing cabinet and fileeverything - its amazing how handy it is.

This happened to me. I purchased a buggy well before my DS was born. After 8 months of use a nut had come off and it fell apart. I called the place I bought and was informed that it was out of warranty. Ho Hum I thought until 6 months later I watched a bit of crap daytime tele and that moneysaving man was on and explained the sales of good act. I emailed the shop stating when I purchased pushchair and date of birth of son and also that I had previously contacted them when it initially broke. I then quoted the Sales of Good....fit for purpose and that it should be expected to last a reasonable length of time. It was a travel system designed up to about 3-4 years of age and also should be safe enough to be wheeled about without it collapsing. Therefore making the warranty a waste of time. Two days later they came and picked it up from my house and I had a new base within a week.
Don't let them pull the wool over your eyes and good luck.

Hapylander is right - your business is with the retailer under the terms of the Sale of Goods Act, which states that gods have to be fit for purpose and of a merchantable quality (look up the Act on google). Many retailers try to fob off their customers, saying they will have to send it back to the manufacturers and this is NOT the case. Stand your ground and the missing receipt should not be that much of a problem. You can take a bank statement to prove that the purchase was made with that particular retailer.

I had this happen, only in the meantime the nursery shop I bought it from had gone bust. I contacted the UK importer and they replaced the parts free of charge for me. Mine was a Jane.

A good local shop should be willing to deal with this because all they need to do is chase up the manufacturer themselves. We bought our pram from a bricks and mortar (and online, actually) shop and they've sorted out 2 problems immediately (the wheel pin snapped and was replaced, and the rain cover stitching around the velcro wore through and broke the plastic so they replaced it at once). Both of those happened a good year and 2 years after purchase.

Given how many people are buying online I think good nursery stores bend over backwards to provide excellent service, as they want loyal customers. We've bought pretty well everything from the same shop because we trust them to fix any issues.

Maybe try calling them? Some people aren't great with email. And check bank/card statements for purchase evidence - the exact amount to that store is evidence even without the receipt.

Hope you can get it sorted. (It may not be the manufacturer's responsibility but perhaps try to contact them, anyway? Some are brilliant at customer care.)