Not sure if this is the right place, but......a question on processing telephone payments

[LacksDaisies]

I made an over the phone order with a company last February. I didn't notice that the money hadn't left my account and thought no more about it until I got a rather snippy email more than EIGHT months later saying that my account was overdue and could I please pay as soon as possible.

Now, obviously I have to pay for the goods I received, but I'm writing a letter to the company involved stating how angry I am to not even had so much as a nod from them in the eight intervening months.

The order was a telephone order and I gave my debit card details there and then. I was under the impression, rightly or wrongly, that such telephone payments should be processed whilst the buyer was still on the phone, so the whole "the payment wasn't processed" thing should not have happened.

Can anyone confirm this, or otherwise, before I make a prat of myself?

oops, sorry more than 10 months later.....the email appeared mid November

desperate bump

If they have taken that long to notify you of non payment then it's not your fault.

If their standards were up to scratch they should've notified you within the month that payment hadn't been taken.

They are legally obliged to tell you about any outstanding debt as you aren't a psychic.

You will still have to pay it if you did receive the order but if they have added any late payment costs I would expect these to be deducted

Thanks bethelbel.

They haven't added any late payment charges thankfully!