Buggy warranties - not original owner

[lme30005]

Hi

Just after some advice on whether anyone has been through this or knows anything.

I bought a Babystyle oyster from an online retailer in September, decided I had bought too many buggies so sold it on ebay brand new as it was cheaper than sending it back.

The person I sold it to has just contacted me to say the backrest doesn't work (she is looking after her grandaughter so has only just started using it).

I contacted the online retailer to ask if it can be returned as it's within Babystyle's 6m warranty but they refused as I am the original owner and I had sold it on. I asked if the buyer sent it back to me, whether I could send it back then as I would still be the original owner but they refused as they know someone else has been using it.

Any ideas? I'm really not happy, as they don't provide details of the warranty when you buy it, and if I hadn't been honest and told them I'd sold it, I could have refunded the buyer and sent it back myself and they'd be none the wiser. I'm wondering if I can use the Consumer Goods Act somehow.

Thanks

Louise

the warranty is mentioned here.

It doesn't mention it being non transferable and so long as you can provide proof of purchase you should be covered. The retailer should be refunding you and they should take up their own claim with the manufacturer.

Hi

I think my only option is to talk to Babystyle and hope as they will only uphold the warranty with the original owner. Otherwise I might have to refund them and take it back, but then I will have it back second hand when I sold it new and I will have lost money on ebay fees/couriers. And then be left to pay repairs for it, and sell it again at a big loss.
That's the last time I sell a new buggy!

Thanks

Louise

actually it does clearly say the warranty is not transferrable

"The warranty is effective for 6 months from the date of purchase for the original purchaser/owner"

TBH I'm wondering if it could be "user error" - maybe the backrest is just really stiff having been sat unused for months?

I think I deliberately misread that link as the warranty having 6 months from the date the original owner bought it!