If you have to buy a new train ticket because a delayed train means you miss your connection...

[Ponders]

...can you claim the cost back from the operator whose train was late?

If so does anyone know how?

TIA

Did you speak to anyone at the station where you were meant to make your connection?

This happened to DP and I a few weeks ago and we complained at the connecting station, that we missed the train through no fault of our own and the person in the ticket office just stamped our ticket and assured us that we would then be fine to travel home with it on a different train.

It meant we didn't have reserved seats, but apart from that it was fine (train wasn't busy anyway)

I think you should probably be able to make a claim, perhaps try looking on the the train operators website?

Thanks, Elizabeth!

It's my DS - his phone is dead so we've only had a quick phonebox call from him & didn't have time to discuss it, but he's already paid £15 for a new ticket for the second leg (first train was delayed by 55 minutes)

When he gets home I'll have a look at the tickets & see who we apply to but it sounds as if he should be entitled to a refund (I bet it'll be complicated though )

I'll tell him if it ever happens again to do what you did!

Thanks, lizard, we'll try!

It's very frustrating atm not being able to talk to him (he's still en route) so not knowing exactly what happened & when & which rail companies & what documentation he's got.

Also I've got to go off later to pick him up without him being able to tell me, once I've left the house, if there have been any further delays in the meantime - so I could be sitting at the station for hours...

(We are so dependent on mobiles now - I couldn't ring any of my family's phones if mine was dead because I don't know any of their numbers )

You could phone up the station where you are going to pick him up from, and ask them to advise you wherabouts the train now is.

If it is a go ahead company like Virgin they should know exactly where their trains are.

And ask the destination station to watch out for him, They may make an announcement that you will be meeting him.

I hope Ponders has got him by now :)

I hadnt looked at the date, but useful ideas when our kids are on the rail network.

Yes I have got him Noah but thanks for the thought, Lucinda

You're right though, I was able to track the train he was on so I could tell when it was near enough to set off for him.

The website is \link{http://www.nationalrail.co.uk/times_fares/ldb/\National Rail live departures board} (you need to know where the train originated & what time though)

(or where it's going will do too - it lists them by destination)