Overcharged on credit card - what can we do??

[MollysChambers]

In midst of building a house at the moment which DH is project managing (in the trade). Anyway in early July I had a call to say some materials DH had been on point of ordering needed to be paid for. As he was at work I paid by credit card. That was fine.

Subsequently realised that company had charged us £700 more than quoted price (which was around £3500). DH has spoken to his point of contact, who is company owner, numerous times and has had a verbal agreement that difference will be refunded but it hasn't happened. Was told had been done on Monday but still no sign. Materials due to be delivered next week. What do we do?

DH has told this man that we will cancel the order and go elsewhere. Can we at this stage?

Will credit card companies help - split payment over two different cards just to complicate matters.

Would really appreciate your thoughts.

Bump

I know its dull but...please?

have you been in touch with your credit card company to tell them it was an unauthorised payment??

ooh, that might be a good idea lal123!

If possible stunt both of the payments, to avoid any confusion with the order. I'm guessing that will get the company owner's attention!

No. Hesitant to do that because don't actually want to cancel goods...starting to look like thats only option though. What will credit card company do though? Not really sure how that works.

If you have been charged on you credit card when you shouldn't have been, your bank can reclaim the money from the person who took it. They then have to try and reclaim it from the bank. Do it quick though as I think there is a time limit. If you're past the time limit you might have to threaten court action.

Thanks. Will give them a ring on Monday.