@ThisCantBeRightCanIt
Thats so funny
I did have a slight issue with this year's one as I had a 6 month savings acc with them that was maturing so was going to open isa and transfer that balance to the isa and then top isa to maximum from my own bank. All which was discussed with them via phone.
So i closed the savings account and agrred with the advisor that they would transfer my balance to me and then i deposit it to isa and then i top it up accordingly same or next day.
I deposited just a £1000 first, this turned out to be wrong info as i would not able to access it any more, i was then told I could not put any more £ in as it only allowed 1 deposit in the 5 day period and the rate had dropped / not on sale anymore.
I explained this was what was discussed/ advised by one of the call handlers so I will just close the isa etc and wanted my isa deposit back.
Thankfully they could see how many times i had called and discussions etc, so It ended with them transferring my money back to me and ageeing that i transfer the whole amont i wanted to (in my case maximum amount) and they would secure it at the higher rate i opened it with initially.
They put it down as a complaint but as i just wanted it done and dusted agrreed a goodwill gesture payment for the issues so closed down complaint.
The last call handler was very good and gave me her email and kept a eye on my case over the next few days ( as account was in suspension and had to be corrected manually) she even emailed / updated me at the week end.
I am now able to see my actual isa account and amount that was deposited.
She advised that most fixes only allowed 1 deposit in the amount of days they stipulate in T&C.
Sorry that was long hope you get the jist lol.