My parents are with St James' Place, after going through their paper work, their IFA charged them 4% upfront and then on top of the prudential fees was charging 1% a year for servicing, that they never received.
Their friends was with St James', so they decided to try it out. I was skeptical at first, so asked to look over the papers before they sigend anything. The inital charge was 5%, however their adviser does his own sliding scale of charges, and they ended up paying 1.8%. Then it was 1.43% ongoing all in, with the adviser charging 0.5% a year.
With the Prudential it was 2.75% including the adviser charge.
SO cheaper upfront and onging, they went with him. He sees them twice a year, helps with their self assessment, birthday cards, video called when the markets went belly up to re assure.
I imagine there are bad St James place advisers as there are IFA's. So the moral of the story, dont write them off, ask them for a meeting, if you like them great, if you dont then look elsewhere.